The ingredients are very dense and have a different cooking time: try to prolong the cooking time. Too many ingredients are cooked together: put the larger sized ingredients and the ingredients with a longer cooking time in the lower bowl. Try to not overload the steam bowls. Descale your appliance. Cut the ingredients into small pieces.
The flavour of food is much better in a steamer and therefore any seasoning should be used sparingly. If required, you can sprinkle it lightly on the food, or add herbs to the steam water to add flavour to your food.
Yes. You should never leave a small electrical appliance unattended whilst in operation. However, you do not have to watch the steamer all the time. Simply set the timer and the bell will let you know when your food is ready to eat. There are no risks of burning the food and no need to stir it. Caution: Do not forget to put water in the tank.
If the cooking times are different for the food in each of the bowls, start cooking the food that requires the most time in the lower bowl and then add the upper bowl(s) while cooking is in progress to complete the cooking cycle.
Yes - if your steamer baskets have removal bases, then you will be able to remove the bases from baskets 2 and 3 and place a small whole chicken inside the lower of the steam baskets ready for steam cooking.
For recipes with a long cooking time you will need to refill the water tank during the cooking period. To refill the water tank, you should use oven gloves to lift the lid and steamer basket. Carefully lift and empty any water that has collected in the juice collector, then refill the water tank using cold untreated tap water.
Don't handle the bowls and verrines during cooking and don't touch the device when producing steam; always stop it before. Do not move the appliance when it contains hot liquids or food. Always use protective gloves to handle the bowls or verrines after cooking.
Some recipes require the use of cling film for protection, to prevent condensation and protect delicate foods. Choose a special cling film for cooking, or microwave-safe cling film. Avoid aluminium foil which tends to increase cooking time.
Yes, every 7 to 10 times. Simply fill the bowl with 1/3 water and 2/3 white vinegar up to the maximum mark. Switch on the appliance for 1 hour then leave to cool before rinsing out thoroughly with water and a little washing up liquid.
On average, we recommend descaling your appliance every 7 to 10 uses to maintain an effective flow of steam and extend the life of your appliance. • Put 3 glasses of white vinegar in the water tank and fill up with water to the maximum level. • Do not put any part of the product on the base. • Plug in and set the time for 20 min. • Be careful with the output of hot steam.
[Check 1] Have you put the water in the right place? Please put the water in the water tank with the grey part in the middle (the heater).
[Check 2] Did you put enough water in the water tank? If there is not enough water in the water tank, it won't be able to create steam. Even if just cooking for a short time, you should ensure that the water reaches at least the top of the heater (the grey part). Even if you have put in enough water, it will take some time before it starts steaming.
[Check 3] Is the heater (grey part) dirty? If there are minerals from the water adhered to the heater, it may not transmit heat correctly and steam may not be created. If there are changes such as discolouration of the heater - brown, black or white - or peeling of the surface, care of the heater will be necessary. Please carry out a descaling.
This is working correctly. The turbo ring surrounds the heater so that the water inside is effectively heated. It is designed so that it doesn't fit flush and the water from the space in between is used to make the steam. Please make sure that the turbo ring is orientated correctly so the notch is facing down.
When there's not enough water in the tank, the device no longer heats. Fill it again up to the maximum height mark and the device will automatically restart the cooking programme. Use gloves and be careful not to touch hot surfaces, or foods being cooked, when refilling the tank.
The bowls are equipped with detachable grills, except the drip tray which must always keep its grills. By removing the grills, you increase the cooking zone to cook bulky foods (whole chickens, artichokes, lobster, cauliflower, broccoli, etc). To put the grills into position: • Keep the grill on the correct side (the clip facing down). • Put the grill into the bowl. • Press on the clip zone to attach the bowl. To remove the grills, press on the top of the grill.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself and take it to an approved repair centre.