From Monday December 21th 2020 at 8:00 AM the Tefal Accessories Store will be closed for sales.
This is to configure the platform and system for changes required with respect to customs and deliveries in accordance with BREXIT implementation from 1st January 2021.
We will be open again from early January with the services and adapted for the new environment.
Tefal Accessories will still be available from your local service/repair agent’s in this period, contact details on the REPAIRS page of this site.
Clean & Steam provides an innovative solution to make floors sparkle while saving time. Vacuum and steam hard floors at the same time – forwards and backwards. Advanced Cyclonic Technology and dual Clean & Steam head deliver excellent dust pick-up and perfect cleaning. The result is outstanding, healthy cleaning performance that's perfectly suited to any variety of hard floor.
Your appliance lets you choose between two steam levels: - 'Eco' position: for floors such as laminated/varnished parquet, rug/carpet*, stone/marble. - 'Max' position: for floors such as tiled/vinyl. * Only for models equipped with carpet glider.
Note: These recommendations should be respected in order to avoid damaging the floors. • We recommend that you check the floor manufacturer's instructions for use and precautions. It is advisable to test the surface area to be cleaned before starting. • For soft floor coverings (carpets, rugs), allow the sprayed area to dry first to ensure that no colour change or deformation occurs.
• The tube or hose is partially blocked: unblock them. • The dust collector is full: empty it and clean it. • The dust collector is not properly fitted: re-position it correctly. • The suction head is dirty: remove the power-brush and clean it. • The foam motor protection filter is full: clean it.
• Your device is not connected to the power supply: check that the power cable is properly connected and that the on/off button is turned on. • The water tank is empty: fill it. • The antiscale cartridge is incorrectly installed: reposition it correctly. • The absorption nozzle is not immersed: shake the water tank to immerse the nozzle.
Limescale builds up on the heating element. Check if the appliance works without the flexible hose and its accessories. In that case, change the flexible hose and/or its accessories. Otherwise, contact the Consumer Service or go to the nearest Authorized Service Centre.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre