Privacy Policy


We, Groupe SEB and its subsidiaries SEB International Service (SIS) and Tefal SAS, take your personal information very seriously and aim to protect your privacy through our Privacy Policy which may be updated from time to time by publishing the amended version on this website.

This Privacy Protection Policy applies to personal information we hold about you, and will only be used in accordance with current data protection law in the EEC.

1 What about us ?

The TEFAL SAS and SEB INTERNATIONAL SERVICE companies are owned by Groupe SEB.

Groupe SEB means all affiliated directly or indirectly to SEB SA, Les 4 M, Chemin du Petit Bois, 69132 ECULLY Cedex - Tel. 04 72 18 18 18, fax 04 72 18 16 55.

GROUPE SEB is the world leader in small appliances.

GROUPE SEB invests to improve your daily life through innovative, effective and eco-friendly designed products.

Present in 120 countries, GROUPE SEB brings together 12 renowned brands: Tefal, Rowenta, Moulinex, Krups, Lagostina, All Clad, Arno, Calor, Samurai, Seb, Panex, Mirro WearEver.

For more information, please visit our website:


The TEFAL ACCESSORIES STORE is the safest way to find the correct accessory for your appliances branded TEFAL.

Developed by GROUPE SEB on the website of the TEFAL brand, it is a manufacturer's website. This means that all the accessories available on this site are original accessories.

This ensures:


2 How do we receive your information?

We may receive information about you:

when you contact us directly via our website or our Customer Service team to make an enquiry or to buy a product,

whenever we contact you on topics to answer your requests for After Sales Service purposes or for marketing mail information.

occasionally by third parties or other companies of GROUPE SEB who may lawfully send us information about you.

Through partnerships with other brands within and outside the Groupe SEB.


3 Using your Information

Information collected through the sites of GROUPE SEB, our Customer Relations department or ACCESSORIES SHOP online are used in order:


Automated collection of information has been reported to the Commission Nationale Informatique et Libertés (CNIL), in particular regarding the data used in our TEFAL Accessories Store by SEB INTERNATIONAL SERVICE under number 1246980.

In accordance with Articles 38 and 40 of the Act of 6th of January 1978 on data processing and liberties, people have a right to access and correct personal data concerning the transaction or correspondence with relation to the transaction or account , which they can exercise:


- writing to Customer Relations at the following address:

- by e-mail via the Contact Us Form available in the consumer services section of the Tefal web site (

- or by calling :

- Through My account section in (deletion of account, modification of personal data and addresses)

Phones lines open 10.00am – 4.00pm Monday to Friday, closed Bank Holidays. Calls charged at basic rate.

We also commit ourselves to take all necessary precautions to ensure security and confidentiality of your personal data.

When we ask for or when you provide us personal information, you are informed of the mandatory or optional nature of their communication. In the case of failure to respond to a required field, it will make it impossible for our services to process your request.


It has to be noted that:

Commercial contacts would be limited generally to a monthly contact and cannot exceed a weekly contact unless justified by relevant information towards you. All bank data are processed by the financial organisation Sogenactif which respect the SSL Secure Lock protocols.

Exceptionally, and with your agreement, we may share your information with third parties:

Your personal data will never be sold to commercial third parties outside of the GROUPE SEB for commercial mailing use.


4 Access, change or deletion of your personal data

Any personal data provided by you shall be destroyed without delay once the purpose for their collection has been achieved or is no longer relevant.

We may retain personal data for as long as is reasonably necessary, taking into consideration our need to answer queries or resolve problems, to offer relevant new services and fulfill our legal obligations requirements under applicable law(s).

This means that we may retain your personal information for a reasonable period after you stopped using services or TEFAL Accessories Store website. After this period, your personal information will be deleted from all systems of SIS.


5 In which country will my personal information may be used?

Your personal information may be used in United Kingdom or Republic of Ireland and also in France as SIS and SAS TEFAL have headquarters in this country. SIS and SAS TEFAL take appropriate measures to keep your personal information secure.


6 Cookies - Cookies Use Policy

6-1 Acceptance of cookies

During your visit to the websites of GROUPE SEB, cookies may be placed on your browser. Cookies are small computer files that allow us to receive information about users who visit our sites. These cookies do not allow us to identify you personally.

Cookies are stored on your computer. When the user session is complete, the information contained in the cookies is no longer available for TEFAL SAS and SIS.

They record information about your visit to our site so we can improve your browsing experience on your subsequent visits.

Using the GROUPE SEB sites, you accept the use of cookies in accordance with this policy. If you do not accept the use of cookies, you can disable them by following the instructions in this document.


6-2 General operation of cookies

As defined above, cookies are computer files containing information that is uploaded to your web or mobile browser when you visit a website. At each subsequent visit, cookies are returned to the original website to optimize your navigation. Cookies are especially useful because they allow us to recognize the user's browser and better meet its expectations.

Cookies are used for different functions: facilitate navigation between pages, save your preferences, identify you automatically, help you to be drive automatically to products that meet your expectations.


6-3 What do we use as cookies on our sites?

We use the following cookies:

You can opt out of Google Analytics tracking by visiting:

You can find more information about the individual cookies we use and the purposes for which we use in the following table:

Cookie Name Type Source Usage

Analytic __utma, __utmb, __utmc, __utmv, __utmz, Google traffic analysis and visitor behavior

Drupal inspirations_search, has_j, DRUPAL_UID, SESS ***** Seb Active function: Remember the email address used (support function)

Xiti xtvrn, xtanxxxxxx Xiti traffic analysis and visitor behavior

Share by Facebook DATR, highContrastMode local, reg_ext_ref, ref_fb_gate, reg_fr_ref, wd Facebook

Share on Facebook Share Google+ by test-cookie galX, GAPS, GoogleAccountsLocale_session, CheckConnectionTempCookie603, GoogleAccountsLocale_session Google Share on Google+

Share by Twitter _twitter_sess, external_referer, guest_id, pid, original_referer Twitter Share on Twitter


6-4 How to disable or delete cookies?

To disable cookies, you simply need to change your browser settings in the menu "Options" or "Preferences".

However, we draw your attention to the fact that if you disable all cookies from your browser, it is likely you will not be able to access all sites.

Moreover, with the exception of cookies which are strictly necessary to the operation of the website, you may know that all cookies expire after two (2) years and then are permanently deleted.

For more information about cookies and how to manage and delete them, we invite you to visit:


6-5 What is spamming and what is the position of SIS on sending spam e-mail?

Spamming is sending emails, without your consent, containing unsolicited advertising or marketing pitches.

TEFAL and SEB INTERNATIONAL SERVICE do not send spam emails. These companies do not use your personal information (including your e-mail address) and will not send you offers or direct marketing emails, will not transfer your communications without you having given your express consent. This is given through the "opt-in" (check authorization box) consent.