Customer Service

• To help you, we advise you to consult the following sections:

Consult a manual
and Frequently asked questions

Find your Accessories/Parts
store

Product
registration

Our guarantee conditions

Commitment to repair

Repairing within or out of the guarantee

• Has your appliance stopped working?

Your appliance is within the guarantee

Have it repaired free of charge by one of our approved repairers.

If your appliance is no longer within the guarantee, there are 2 solutions available to you:

Go directly to one of our approved repairers who will welcome you and take charge of your appliance to carry out a diagnosis and estimate.

If you prefer to repair your product yourself, buy your parts and accessories in our online accessories shop and consult our online help.

• If your contact is not related to a product or you are a Non UK/ROI resident, check these sections:

• Non UK/ROI residents - please visit www.tefal.com
• See all our job offers worldwide
• Get institutional and financial information on Groupe SEB

• You can contact us by email by clicking below on "CREATE A CASE". Please then select the topic related to your enquiry.
Then complete the form that will appear and send it to us. We will reply to your query as quickly as possible:

For your information our Customer Relations opening hours are:
Monday to Friday 8.00am to 8.00pm