This is the privacy policy of Groupe SEB UK

This Privacy Policy was last updated on: 29th November 2017

The privacy policy set out below (hereinafter the “Privacy Policy” or the “Policy”), explains the way in which the personal data collected on (hereinafter the “Website”) by Groupe SEB UK and SEB International Services (SIS), (together “We”, “Our”) each acting as a data controller, is used and where applicable, disclosed to third parties, the measures taken to ensure their confidentiality and security, as well as your choices with respect to the collection and use of your personal data.

The Policy does not apply to information We collect offline. Your use of this Website signifies your consent to Our Privacy Policy.

The privacy policy may be updated from time to time by publishing the amended version on our website. This privacy policy applies to personal information we hold about individuals.

We take the privacy of your personal information very seriously and will only use your personal information in accordance with the current data protection law in the UK and this privacy policy.

1. Information Collected and Purposes of Collection

When you access and use the Website you may provide certain personal data relating to you, i.e. information that may allow identifying you directly or indirectly.

Information that may be collected by Groupe UK when you create an account, request a catalogue or information about our products and services, take part in a game or a quiz, or by SIS when you make a purchase, may include: your first name and last name, address, phone number, e-mail address, user ID and password associated to your user account, your gender, your date of birth, your interests and preferences.

Some of the information that you may be asked to provide on the Website is mandatory and will be marked as such; some is optional. If you choose not to provide information which is mandatory, you may not be able to access certain parts of the Web Site or we may not be able to respond to requests.

Moreover, to improve the operation of the Website and adapt it to your requests, information such as your IP address, your browser type, your operating system, the language used, the pages of the Website that you viewed and the order in which you viewed them, the date and duration of your visit, as well as other information that is collected via the use of cookies, may be collected. For more details about the cookies we use, please see our Cookies policy.

2.What personal data is collected in case of purely informative use of the website?

In the case of merely informative use of the website, ie if you do not register, register or otherwise provide us with information, no personal data will be collected, processed or used. Only the (technical) information transmitted by your browser will be recorded. This includes your IP address, your browser, your operating system, the language you are using, the subpages of the website you have visited, the order in which you accessed the pages, the date and duration of your visit, and other information, which are recorded via cookies. For more details about the cookies we use, see Tefal Cookies Policy. This is available on the website.

3. What personal data is collected when using our accessories shop?

To order in our accessories store, it is necessary to register a customer account on the website by entering a specific username (e-mail address and password). When you create a customer account, the personal data you enter is revocably stored and can also be used for further orders, This will make it easier for you to log in to this site because you will not need to re-enter your information.

Personal data are all personal data that can be obtained from you, eg name, address, telephone number, e-mail address, user ID password, gender, date of birth and user behavior.

You can delete your customer account at any time as follows:

  1. Go to the website and log in to your user account;
  2. Click on the tab "my profile";
  3. On the right side you will find the field "My Account"; please click on the link "My contact data";
  4. Click the "Delete my account" link on the right side;

Confirm that you want to delete your profile.

4. How is your data used?

When creating a user account on this website, your personal data will be processed by Groupe SEB UK Ltd. You agree that your data may be used for the following purposes:

To create your user account and to process your search queries and / or requests for information about products and services offered by Groupe SEB UK Ltd; In connection with your participation in a game or quiz or other events available on the website. If data are passed on to third parties in this context, you will be notified separately by the third party with a positive opt in requirement before they comence communications.

Once you place an order through the Website, your personal information will be processed to process your order and manage the delivery. We will use your specified information for the processing of your order. For this purpose, we pass on your address data to a commissioned shipping company.

5. Protection of your data

At Groupe SEB UK Ltd, the security of the data you enter on the website is very important.

We maintain up-to-date technical measures to ensure data security, to protect your personal data against dangers during data transfers as well as prior knowledge of third parties. These are adapted to the current state of the art.

Appropriate hardware, software, and organizational measures have been put in place to protect your information collected through this site from any unauthorized access, use, alteration, destruction, disclosure, processing, processing, or accidental loss of your personal information to prevent any other damage associated with events of this nature. However, a complete guarantee regarding the security of your data can not be given.

The security of your data is ensured by the following points:

  • Password protection;
  • Restricting access to your data to only authorized persons (for example, employees of Groupe SEB UK Ltd who need access to the data for the reasons listed above).

To better protect your privacy, we recommend that you consciously choose your username and password and refrain from obvious solutions, as well as regularly change your password and ensure that you never share this information.

6. Third Party Sharing and Use of Information

We do not share your personal information collected on this Website with third parties, except in the following instances:

  • Third Party Vendors: From time to time, We may engage third party vendors to perform, on its behalf, functions such as sending postal mail and responding to e-mails, Website evaluation, analyzing data and providing customer service and support. These approved third parties will only have access to information to the extent necessary and will not be authorized to use any personal information for any purpose other than providing such services We have contracted for. In addition, We require that these third party vendors maintain the confidentiality and our data protection standards of such information.
  • Special Cases: We may also disclose personal information to third parties as required or permitted by local law, in order to comply with applicable law, subpoena or similar legal request, to enforce our Terms of Use, or to protect the rights, property or safety of the Website and the safety of our users.
  • Service provision: Your data may be passed on to service partners who work on our behalf.

We may also share aggregate and/or non-individual statistical information (e.g. non-personally identifiable information) about you with third parties, such as advertising and marketing affiliates.

7. Websites of third parties

This website may contain links to websites operated by third parties that are not subject to this Privacy Notice and whose practices regarding the collection and use of personal information may differ from the practices of this website. As Groupe SEB UK Ltd does not operate these websites, Groupe SEB accepts no liability for the content there. In this respect, reference is made to the respective privacy policy.

8. Use of your personal data from accounts created on another web site or service of the Tefal UK

If you have created a user account on another web site or service of the, we will use your personal data from this account to complete the data of your user account on the Website, in order to facilitate your registration on the Website and enable you to avoid having to re-enter in information that you may have already provided. If you do not wish your data from other user accounts created on another web site or service of the to be used in this way, please contact the customer service by writing to the address mentioned in the last section below.

9. Children's Online Privacy Protection

Tefal UK considers a child to by anyone under the age of 14. We do not knowingly seek or collect personal information from or about children without the consent of a parent or guardian. If Tefal UK becomes aware that personal information that has been submitted to relates to a child without the consent of a parent or guardian, Tefal will use reasonable efforts to:

  • Delete that personal information from its files as soon as possible
  • Ensure, where deletion is not possible, that this personal information is not used further for any purpose, nor disclosed further to any third party.

Any parent or guardian with queries regarding our processing of personal information relating to their child should contact us using the details provided in the “Contact us” section.

If you need further assistance or would like to make a comment, you can contact us in many ways as mentioned in the last section below.

10. Your rights in relation to the processing of your personal data

In accordance with applicable data protection and privacy laws, you may access, correct, delete and/or object to the processing of your personal data upon legitimate grounds and exercise any other rights to which you are entitled to under applicable laws with respect to the processing of personal data. In order to do so please contact the customer service by writing to the address mentioned in the last section below.

11. Contact Information

You can opt out of receiving marketing communications from us on our products and services by ticking the appropriate box (if providing your information on this website) or at any time by :

  • the “Contact us” section of the Website click here
  • calling us on: 0845 330 6460 (UK) or 01 677 4003 (Republic of Ireland),
  • writing to us at
  • Groupe SEB UK Ltd,
    Customer Relations Department,
    Riverside House,
    Riverside Walk,
    SL4 1NA