Applicable as of 25/01/2021

Customer service contact information

United Kingdom Customer Relations : 0345 601 1232

Phones lines open 8.00am – 8.00pm Monday to Friday, closed Bank Holidays.

Calls charged at basic rate.

Contact: Customer Service


These Terms and conditions of sale (hereinafter, the “T&Cs ") apply between, the Company SEB INTERNATIONAL SERVICES (hereinafter, the "Company") registered in the Trade and Companies Register of Vesoul under number 399 014 216 located rue des Chars Faucogney-et-la-Mer (Haute-Saône - FRANCE), and non-trading individuals wishing to purchase (hereinafter, the "Customer") accessories (hereinafter, the “Items”) on the Accessories Store on the TEFAL website ( (hereinafter, the "Website"). Therefore, we will not accept orders placed by companies, associations, independent contractors or any other kind of legal entity. For companies please feel free to contact directly our Subsidiary in your country.

Any order on the Website implies the full acceptance of these T&Cs. The parties agree that their relations shall be governed exclusively by these T&Cs, to the exclusion of any other terms and conditions.

The Company reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in force at the date of the purchase order by the Customer.

The Company invites the Customer to retain these T&Cs on a durable medium, by physically printing them or by saving them electronically in their personal files.


Please note that we are only able to deliver to addresses located in United Kingdom (except Northern Ireland). All deliveries must be signed for.

Please note that exports to the Channel Islands and Isle of Man are charged at UK tax rates as per HM Revenue and Customs (HMRC) guidelines.

Object matter:

These T&Cs lay down the terms and conditions governing sales between the Company and the Customer, including the ordering process, the payment process, the delivery of the Items. They cover all the stages required to place an order and monitor this order until delivery.



The Customer has the option of placing an online order for any Item available for sale on the Website. To do this, the Customer must log into his/her account with his/her username (email address) and password, if the Customer already has an account, or create an account in the event of a first order.

In the event of the creation of a customer account with a personal username and password, the Customer must take care to protect the password and not disclose it to anyone because each Customer is personally responsible for each purchase made with his/her username and password.

After selecting and adding the desired Item(s) to the basket, the Customer can check the content of the order, choose the payment and delivery method, and check and confirm the order.

After validation and payment of the order by the Customer, an order confirmation email will be sent to the email address provided by the Customer.

The Company sells exclusively to non-trading individuals and in the usual quantities for the retail trade market.

The Company undertakes to fulfil the orders received over the Website subject to availability of the Items and within average quantity of 5 Items for every reference of the Website (some Items may have different thresholds as an exception). Should the ordered Items not be available, the Company undertakes to notify this to concerned Customers.

In some cases, an Item may become unavailable after confirmation of the order and payment by the Customer. In that case, the Company shall notify the Customer as soon as possible and shall refund the amount paid by the Customer within a maximum of fourteen (14) days from the date of such notification.


All prices are expressed in pounds £, taxes included. They include the VAT at the applicable local rate on the date and country of the order. These prices do not, however, include shipping costs.

Prices are firm at the time of placing the order subject to availability of the products. Should one or more taxes or levies, such as environmental contributions, be introduced, increased, or reduced, this change may be reflected in the sale price of the Items on the Website and in the sales documents.

The Company reserves the right to modify its prices at any time, but the price invoiced to the Customer will be the price in force at the time of the validation of the Customer's order.


Purchases must be paid online when placing the order.

Payment by bank cards

Payment can be made with the following bank cards: Visa, Mastercard or Carte bleue.

SIS makes every effort to ensure the confidentiality and security of data sent over the web.

The company SIS is not involved in the transactional payment process and retains no information.

Payment by promotion code Only one coupon code can be included per order. The offers are not cumulative.


Orders will be delivered exclusively to territories of United Kingdom excepted Northern Ireland to the address provided by the Customer and according to the selected delivery option.

The Customer undertakes to communicate all the information related to the delivery (place, recipient, etc.) when placing the order. This information binds Customer. In the event of an error in the labelling of the recipient's contact details or other information, the Company cannot be held liable for any inability to deliver the Items ordered.

Deliveries are carried out within 5 to 7 days*, after the preparation of your package and from the dispatch date.

• United Kingdom (except Northern Ireland): average lead time of 7 days – delivery costs £10.50 – threshold for free delivery charges : £ 50.00, or more (excluding shipping costs)

In any event, the Company undertakes to deliver orders within a maximum period of thirty (30) days from the validation of the order. Otherwise, the Customer may cancel his/her order with Customer Service at the contact indicated at the top of this document and be reimbursed.

In case the Customer is absent at the time of the delivery, an attempted delivery notice will be left by the carrier stating the procedure to be followed to get the parcel(s).

The Customer is required to check the state of the package and its content upon receipt.

In the event of a delivery incident, the delivery must be refused, and the following statement must be written on the delivery note “refused due to poor condition” together with the date of receipt and the Customer’s signature. The Customer should also contact the Customer Service using the information indicated at the top of this document.

If the issue affecting the delivery is noticed subsequently to the actual delivery date (maximum timescale of three (3) days as of the delivery date), Customer Service must also be contacted and will instruct the Customer about the procedure to be followed.


SIS offers to its Customer additional services free of charge:

Home deliveries are made regardless of the location, and specifically the stairway, with the exception that the carrier should have sufficient space available to deliver the product ordered.

The Customer can ask any question and settle any problem regarding its relationship with SIS calling the Consumer Service (same phone numbers as up).


The conditions of the commercial guarantee for the Items can be found in the "Guarantee" section of the Website.

The invoice comes with the delivery of the products. It is also used as the manufacturer’s guarantee certificate and must be kept.

In addition, in the event of non-compliance of the Item or defect (damaged, degraded product), the Customer has a period of fifteen (15 days) from the delivery date to request an exchange. For this, the Customer must contact Customer Service by telephone at the contact number indicated at the top of this document, which will instruct the return procedure. The Item should be returned complete in its original packaging (accessories, instructions and other documents included in the packaging).

The Company then undertakes to refund the Customer of the noncompliant Item if the conditions of return of the Item are fulfilled.

Any Item returned incomplete, damaged by the Customer, or used will not be accepted.


6.1 Withdrawal right

The Customer has the right to cancel the purchase of an Item bought on the Website without providing any reason. If the Customer wishes to withdraw from the purchase, the request must be made in writing:

- by mail to the following address: Groupe SEB UK Ltd. – Customer Relations, by post at Ditton Park - Riding Court Road – Datchet - Slough - SL3 9LL - UNITED KINGDOM

within fourteen (14) days of the date of receipt of the Item. Should the period expire on a Saturday, Sunday, or public holiday, it shall be extended until the next working day.

In the event of the purchase of several Items delivered separately or in batches, the cancellation right will expire fourteen (14) days after the delivery of the last Item or the last batch.

The request must include the following information:

Customer contact information: Mr./Ms. name, address, telephone number

Date of the cancellation request: DD/MM/YYYY

Request addressed to: For the attention of - Groupe SEB UK Ltd. – Customer Relations, by post at Ditton Park - Riding Court Road – Datchet - Slough - SL3 9LL - UNITED KINGDOM

I hereby inform you that I wish to cancel the purchase of:

The Item(s) (indicate the name written on the invoice):

Ordered on:

under order number:

Received on:

After receipt of the cancellation request, Customer Service will indicate the procedure to follow to the Customer and will immediately provide the Customer with an acknowledgment of receipt of the cancellation request on a durable medium.

The Item must be shipped complete and in its original packaging (accessories, instructions, cables, etc.) at the Customer's expense to the following address: Groupe SEB UK Ltd – Return service Tefal Accessories – Ditton Park - Riding Court Road – Datchet - Slough - SL3 9LL - UNITED KINGDOM within fourteen (14) days from the date of mailing (the postal stamp serving as proof) or the email informing the Company of the cancellation.

In some case, the Company may instruct the Customer to return the Items at a different address. The Customer should always return the Items at the address indicated by Customer Service.

Upon receipt of the returned Item, payments already received including shipping costs will be reimbursed to the Customer. Any Items returned incomplete, damaged, or used will not be accepted and will be returned to the Customer at the Customer's expense.

The Company will reimburse the Customer using the same means of payment used by the Customer for the initial transaction, unless the Customer expressly agrees that the Company may use another means of payment and to the extent that such reimbursement does not result in costs for the Customer.

The Company is not obliged to reimburse the additional costs if the Customer has chosen a more expensive delivery method than the standard delivery method offered by the Company

6.2 Other reasons for return

In all other cases, the return of an Item shall only be permitted with the formal and prior consent of the Customer Service which should be contacted : United Kingdom Customer Relations : 0345 601 1232

After consent is granted by Customer Service, the Item must be returned with supporting documents to Groupe SEB UK Ltd – Return service Tefal Accessories – Ditton Park - Riding Court Road – Datchet - Slough - SL3 9LL - UNITED KINGDOM


The keying in of the Customer’s bank card details online and the Customer’s final confirmation of the order will serve as evidence of the order and shall constitute evidence of payment being due for the Items ordered as shown on the order form.

This confirmation will be considered as a signature and an express acceptance of the transactions which have been carried out on the Website.

The computerised records retained in the information systems of the Company and its partners in reasonably secure conditions will be considered as evidence of the communications, orders and payments made between the parties.


These T&Cs set forth all the obligations and responsibilities of the Company regarding the provision of the Items. To the extent permitted by applicable law, the Company disclaims all warranties of any kind, whether expressed or implied, and any conditions or stipulations other than those expressly indicated in these T&Cs.

More specifically, the Company should not be responsible for the fact that the Items are compliant or not with their intended use from Customers, unless Customers have informed the Company of such purpose and the Company has accepted it.

The Company cannot be held liable in cases where the non-performance of its obligations is due either to circumstances that are unforeseeable and impossible to overcome and are caused by a third party to the contract or by force majeure as defined by applicable law and case law.

Also, the Company hereby excludes its liability for any inconvenience or damage inherent to the use of the Internet network, such as a breakdown of the service, an external intrusion, the presence of computer viruses or the loss of content or material downloaded through the Website.


The Company gathers personal data to process your order and may be required to communicate it to its commercial partners to fulfil the Customer's request.

Please refer to our Personal Data Policy for more details.

The purchase of Items on the website is subject to the Customer's acceptance of the Personal Data Policy.

The Company applies reasonable means in order to preserve your order and payment data securely, but the Company cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data that you have provided by accessing or placing an order through the website.


For more details, please consult the Intellectual Property section of our Terms and Conditions of Use.


The Company does not knowingly sell its products and services to minors and does not knowingly solicit or gather personal data from minors or relating to minors without the consent of a parent or guardian.


These T&Cs represent the entire agreement between the Parties. The failure of a party to enforce rights given does not result in a waiver of that right.

In the event that any provision of these T&Cs shall be held to be invalid, illegal or unenforceable by a change in legislation, regulation or by a court decision, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.


These T&Cs shall apply for as long as the Items and Services are available on the Website.


All order and invoices will be archived on a reliable durable medium so that they constitute an accurate and durable copy.


These T&Cs shall be governed by laws of the United Kingdom according to place where purchase is passed.

Should any dispute arise in connection with these T&Cs, the parties shall attempt to reach an amicable settlement prior to taking legal action.

In case of dispute, the courts with jurisdiction shall be the courts of the domicile of the defendant, or at the defendant’s discretion, the courts of the place of effective delivery of the products.


The Company informs the Customers that certain substances present in electrical and electronic equipment may have potentially detrimental effects on the environment and human health. For this reason, Customers should dispose of their used electrical and electronic equipment at a collection point specifically earmarked for this purpose.