Technical support
What should I do if the power cord of my appliance is damaged?
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
Accessories
2in1 reversible grid: is the grid dishwasher safe?
The grid is made of stainless steel and can be washed in the dishwasher without risk.
2in1 reversible grid: how to place the grid in the bowl?
The grid can be placed in the bowl:
2in1 reversible grid: with which cooking modes is the grid compatible?
The grid is compatible with all the built-in cooking modes of our multicookers, including pressure cooking.
2in1 reversible grid: can the grid be used in all models?
The grid is compatible with multicookers of 5.8L capacity and more (list of compatible models
2in1 reversible grid: how to use the grid in a recipe?
There are recipes specially written with the 2in1 grid accessory directly in the app. When searching, you can filter based on the accessory.
2in1 reversible grid: what is the maximum capacity of the grid?
The grid can handle a maximum weight of 1.2kg.
2in1 reversible grid: can the grid be used outside the bowl?
The grid must be installed in the bowl before placing the ingredients there.
2in1 reversible grid: is it possible to place the hot grid on the work surface after cooking?
We advise you to let the grid cool before handling it, or to use potholders to take it from the bowl.
2in1 reversible grid: how to remove the grid from the bowl?
After cooking, remove the ingredients that have cooked on the grid.
2in1 reversible grid: is the grid microwave safe?
No, the grid is not microwave compatible.
2in1 reversible grid: what to do if the mesh or base of the grid is broken?
We advise you not to use the grid and throw it into a sorting bin.
Various topics
Where can I dispose of my appliance at the end of its life span?
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
Where can I buy accessories, consumables or spare parts for my appliance?
Please go to the “Accessories
What are the guarantee conditions of my appliance?
Find more detailed information in the Guarantee
I've just opened my new appliance and I think there is a part missing. What should I do?
If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.
