User manual and frequently asked questions Tefal IXEO QT1020 All-in-One Iron and Clothes Steamer Solution / Black & Copper

The first all-in-one iron and garment steamer solution for outstanding garment care in a minute!

Look your best in no time with Tefal IXEO: the first all-in-one iron and garment steamer solution for outstanding garment care. Only IXEO has our patented three-position Smart Vertical Board with hanger hook built right in. Use it horizontally like an ironing board only with less hassle, vertically for controlled steaming with ironing results, or at a 30 incline for maximum comfort and convenience. Two times lighter than a traditional iron, the intelligent steam head is pointed for precision and has just one setting that’s safe to use on your entire wardrobe* easier and faster garment care. At 1600W, IXEO heats up in just 45 seconds – great for last-minute touch-ups. A heated soleplate combines with Turbo Steam Technology for high-efficiency results: high-power, 5-bar pressure produces a 35g/min boost, removing even tough creases in a flash. What’s more, Tefal IXEO sanitizes as it steams, removing odours andkills 99.9% viruses, bacteria and germs***. The 1L water tank (removable for easy refills) gives you 40 minutes’ use and has an anti-scale cartridge for long-lasting performance. Meanwhile, the lightweight, portable base lets you steam upholstery around the home without constraint. Plus, with built-in wheels, IXEO is a cinch to move and store. Also included: a fabric brush for thick fabrics, a lint pad to remove unwanted fibres and two clips to fasten clothes to the board.

*Versus a traditional iron
**Ironable fabrics

***Viruses: external tests, Sept. 20, on BCoV-1 and Murine Norovirus on cotton fabric, Bacteria and germs: External tests on Staphylococcus aureus, Klebsiella pneumonae, Escherichia coli. Under careful condition of use.

Reference : QT1020G0

Frequent questions
To use the Smart Board, place your hands on each side of the board, lift it vertically and incline it according to your preference:

To help you assemble your IXEO, simply follow this video:

The IXEO tank is removable, for maximum comfort of use.
With a one-litre volume, it allows you to do short or long sessions.

With its clean design, IXEO can easily blend into your home.
Equipped with small wheels underneath its base, you can easily move it effortlessly.
However, if you wish to store the product, it can be lowered to a height of 105cm.
More compact, it can then easily be stored in a dressing room or closet.

Tap water:
Your appliance has been designed to work with tap water. If your water is very hard (hardness higher than 30°f or 17°dH or 21°e), mix 50% tap water with 50% distilled water (available in stores).
In some seaside regions, the salt content in your water may be high. In this case, use distilled water only.

Softener:
There are several types of softeners and the water in most of them can be used in the steam generator. However, some softeners, especially those that use chemicals such as salt, can cause white or brown stains. This is particularly the case for filter jugs.
If you experience this sort of problem, we suggest you try using untreated tap water or bottled water.

Remember:
Never use rainwater, pure demineralized water or pure distilled water from shops, or water containing additives (such as starch, perfume or water from other household appliances). Such additives can affect the steam properties and at high temperatures, form deposits in the steam generator chamber, which are likely to stain your laundry and cause premature ageing of the appliance.
IXEO is equipped with an anti-calc cartridge system to increase its life span.
The lifetime of your cartridge depends on the number of ironing hours per week and the hardness of the water in your area.
On average, 1 IXEO cartridge gives about 8 months of ironing.
When the cartridge reaches the end of its life, a warning light appears on the product base.
You are then advised to change the cartridge in order to continue using your device in the best conditions.
Simply remove the tank from the device, replace the existing cartridge with the new one, put your tank full of water back in.
A priming phase of about 1 minute 30 seconds is then necessary.

For more details, see the "Anti-calc" section in the user manual.
Your product is not plugged in or is not switched on ==> Check that your product is properly connected to a power socket and that the switch is on "I".
The water level in the tank is too low ==> Unplug the appliance and fill the tank.
The pump is unprimed ==>Press and hold the steam button for a few seconds to prime the pump.
The removable tank is not installed correctly ==> Check the correct positioning of the tank on the product.
The product is in "Stand-by" mode ==> Press the "On-Off" button and wait until it stops flashing.
Your product is not plugged in or is not switched on ==> Check that your product is properly connected to a power socket and that the switch is on "I".
The product is in "Stand-by" mode ==> Press the "On-Off" button and wait until it stops flashing.
The water tank is not installed correctly or its locking valve is not closed properly ==> Check that the valve is closed and that the tank is installed correctly on the product.
Your appliance has limescale, consult the "Descaling" section in the instructions.
You have used descaling chemicals or additives in the water.
Never add such products to the water tank. These contain organic waste or minerals that condense under the influence of heat and cause spitting, brown dripping or premature aging of your device.
You have used descaling chemicals or additives in the water.
Never add such products to the water tank. These contain organic waste or minerals that condense under the influence of heat and cause spitting, brown dripping or premature aging of your device.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
After rinsing the boiler, you need to press and hold the restart button for about 3 seconds to stop the light flashing.
You have pressed the steam trigger 3 times briefly and successively which triggered the "Boost" mode. The steam is then automatically activated for a few seconds.
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
Find more detailed information in the Guarantee section of this website.
Accessories